Privacy Policy

Effective Date: January 1, 2020
Last Updated: October 1, 2025

At Pokémon Center Tokyo DX, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store or website and make purchases from us.

By accessing or using our services, you agree to the practices described in this policy.

Who We Are

Pokémon Center Tokyo DX is an authentic Pokémon merchandise and trading card retailer located in Tokyo, Japan. We are dedicated to providing genuine, high-quality Pokémon cards, collectibles, and merchandise to customers from Japan and around the world.

Business Address:
Takashimaya S.C. East Building 5F
2 Chome-11-2 Nihonbashi, Chuo City
Tokyo 103-0027
Japan

Information We Collect

Personal Information You Provide

We collect personal information when you:

• Place an order
• Contact customer support
• Sign up for promotions or newsletters
• Create an account

This may include:

• Full name
• Email address
• Phone number
• Shipping & billing address
• Payment details (securely processed through trusted third-party providers)

Automatically Collected Information

When you visit our website or use our services, we may collect:

• IP address
• Device and browser information
• Pages visited and time spent on site
• Referral sources and browsing behavior

This information helps us improve customer experience and website functionality.

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Send shipping and order updates
• Provide customer support
• Improve website security and performance
• Send promotional communications (with your consent)
• Comply with legal obligations

How We Share Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party providers for services including:

• Payment processing
• Shipping and delivery services
• Website hosting and analytics services

These providers are required to protect your information and only use it for authorized services.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember shopping cart contents
• Save user preferences
• Analyze website traffic
• Improve your shopping experience

You may disable cookies through your browser settings, though some website features may not function properly.

Data Security

We use industry-standard security measures, including SSL encryption, to protect your personal information. However, no online system is completely secure, and we encourage customers to protect their account credentials.

Your Rights & Choices

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your personal data
• Opt out of marketing communications
• Request information about how your data is used

For privacy-related requests, please contact our support team directly.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before submitting personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us:

Pokémon Center Tokyo DX
Takashimaya S.C. East Building 5F
2 Chome-11-2 Nihonbashi, Chuo City
Tokyo 103-0027
Japan

(+81) 90-8676-2056

pokecardvault.int@gmail.com